Support

Pocket Invoice — help and contact

Need a hand with Pocket Invoice? We're a small team and we read every message.

Contact us

Email support@vexai.app with your question. Including your device model and iOS version helps us answer faster. We aim to reply within two business days.

Common questions

Where is my data stored? On your device. Pocket Invoice is local-first — your invoices, clients, and business details live on your iPhone, and an optional backup goes to your own iCloud. We don't keep your data on our servers. See our Privacy Policy.

How do subscriptions and the free trial work? Paid plans (Starter, Plus, Premium) are billed through your Apple ID and include a free trial. You can manage or cancel anytime in Settings → your Apple ID → Subscriptions, or in the app under More → Subscription.

I subscribed but don't see my plan. Open the app, go to More → Subscription → Restore purchases. This re-checks your Apple ID. If it still doesn't appear, email us.

How do I send an invoice? Open an invoice and tap Send. The app creates the document on your device and hands it to your Mail, Messages, or share sheet — you stay in control of what's sent.

Can I move my data to a new phone? Yes. Use More → Export everything to back up, and restore on the new device. If iCloud backup is on, your data follows your Apple ID.

How do I delete my data? Everything lives on your device, so deleting the app removes it. To wipe data while keeping the app, use More → Reset all data (this can't be undone).

Refunds

Subscriptions are billed by Apple. Refund requests are handled through Apple at reportaproblem.apple.com.

Company

Pocket Invoice is made by Vexai LLC.